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Shipping PoliciesOnce the merchandise is released to and accepted by the carrier, GeD Cucine’s responsibility ends. GeD Cucine LLC is not responsible for damages occurring in transit. After the merchandise is delivered and the shipping document is signed, it becomes the property of the purchaser. We constantly improve the packaging as new technologies become available, but damages in transit may still occur. Therefore, we recommend that all packages be inspected by the purchaser in the carrier’s presence upon delivery. In case of damages, either visible or concealed, the purchaser is responsible for filing any damage claim against the carrier. In this regretful circumstance, we suggest you be very conservative and have the carrier’s agent explain the steps to submit a valid claim against the carrier (as each carrier has different claim policies). Please document everything in writing, preferably on the shipping documents and have also the carrier’s agent sign along. If you wish us to assist you in the claim process, please fax us copies of the shipping and claim documents at your earliest convenience. In case of shortages, since we don’t know whether it is due our mistake or a theft during transit, please follow same process as above for shipping damages, with the only difference that the claim will be about something completely missing, rather than damaged. Please take note in the presence of carrier’s agent of any visible manumission of the packaging. In case of shortages, you also have to inform GeD Cucine and send to GeD Cucine all related documents within 24 hours from the delivery date. We will open an internal investigation and check the inventory count to determine if it was a mistake on our part. If we realize it was our mistake, we will promptly ship the missing item(s) to the purchaser by standard ground at our cost.
Return PoliciesGeD Cucine will replace any product non-conforming with ordered product due to production defects only after the non-conforming product is returned to GeD Cucine’s warehouse in salable condition within 30 (thirty) days from the shipping date. In any case, GeD Cucine does not cover installation costs. If the product is not satisfactory for any reason different from defects, it can be returned to GeD Cucine LLC up to 30 (thirty) days from the shipping date after obtaining a Return Goods Authorization (RGA) valid for 60 (sixty) days. If the product is not returned to GeD Cucine within that timeframe, the RGA will be voided and no further RGAs will be issued for the product. The merchandise must be in its original packaging and packed safely. A restocking fee of 25 percent and applicable shipping charges to the customer and back will be deducted from the credit amount. Credit (excluding shipping and handling charges) will be given only for returns of intact products up to 30 days from the shipping date. After 30 days from the shipping date, no returns will be accepted. All returned merchandise is at the purchaser’s risk and cost. Special order and custom made items are not returnable. Products must be inspected prior to installation. Installation of the product means its acceptance. Product once installed cannot be returned. Damages occurring in installation are not considered defects and are not subject to return or refund. This applies to all items ordered online with a credit card. For other orders, the terms and conditions on the back of the invoice apply.
Thank you for your purchase at GeD Cucine.
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