Shipping and Returns
Shipping Policies
Once the merchandise is released to and accepted by the carrier,
GeD Cucine’s responsibility ends. GeD Cucine LLC is not
responsible for damages occurring in transit. After the merchandise
is delivered and the shipping document is signed, it becomes
the property of the purchaser. We constantly improve the packaging
as new technologies become available, but damages in transit
may still occur. Therefore, we recommend that all packages be
inspected by the purchaser in the carrier’s presence upon
delivery. In case of damages, either visible or concealed, the
purchaser is responsible for filing any damage claim against
the carrier. In this regretful circumstance, we suggest you be
very conservative and have the carrier’s agent explain
the steps to submit a valid claim against the carrier (as each
carrier has different claim policies). Please document everything
in writing, preferably on the shipping documents and have also
the carrier’s agent sign along. If you wish us to assist
you in the claim process, please fax us copies of the shipping
and claim documents at your earliest convenience. In case of
shortages, since we don’t know whether it is due our mistake
or a theft during transit, please follow same process as above
for shipping damages, with the only difference that the claim
will be about something completely missing, rather than damaged.
Please take note in the presence of carrier’s agent of
any visible manumission of the packaging. In case of shortages,
you also have to inform GeD Cucine and send to GeD Cucine all
related documents within 24 hours from the delivery date. We
will open an internal investigation and check the inventory count
to determine if it was a mistake on our part. If we realize it
was our mistake, we will promptly ship the missing item(s) to
the purchaser by standard ground at our cost.
Return Policies
GeD Cucine will replace any product non-conforming
with ordered product due to production defects only
after the non-conforming product is returned to GeD
Cucine’s warehouse in salable condition within
30 (thirty) days from the shipping date. In any case,
GeD Cucine does not cover installation costs. If the
product is not satisfactory for any reason different
from defects, it can be returned to GeD Cucine LLC
up to 30 (thirty) days from the shipping date after
obtaining a Return Goods Authorization (RGA) valid
for 60 (sixty) days. If the product is not returned
to GeD Cucine within that timeframe, the RGA will be
voided and no further RGAs will be issued for the product.
The merchandise must be in its original packaging and
packed safely. A restocking fee of 25 percent and applicable
shipping charges to the customer and back will be deducted
from the credit amount. Credit (excluding shipping
and handling charges) will be given only for returns
of intact products up to 30 days from the shipping
date. After 30 days from the shipping date, no returns
will be accepted. All returned merchandise is at the
purchaser’s risk and cost. Special order and
custom made items are not returnable. Products must
be inspected prior to installation. Installation of
the product means its acceptance. Product once installed
cannot be returned. Damages occurring in installation
are not considered defects and are not subject to return
or refund. This applies to all items ordered online
with a credit card. For other orders, the terms and
conditions on the back of the invoice apply.
Thank you for your purchase at GeD Cucine.